Golden Rice Hyderabi Biryani refund and return policies
Welcome to Golden Rice Hyderabadi Biryani Restaurant online ordering system. As we pride ourselves and great food quality and customer service your orders are extremely important to us. Please see below how we manage this if something is wrong. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at iwant.biryani@thegoldenrice.com
Cancellations
Once your order has been placed, we set about preparing and cooking this straight away. Should you wish to cancel your order and you have used our online ordering service, please call within IMMEDIATELY of placing the original order to receive a full refund.
Please call the store at which you have placed the order. If you have placed the order in store, then we are unable to
cancel your order unless you advise us at the point of sale.
Food order errors
If you receive food that is different from your receipt, we sincerely apologize. Please notify our staff in the restaurant
immediately and we will look to rectify this straight away. Unfortunately, we cannot accept returns if a drink has been opened or food part consumed.
For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit.
Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s) to our host.
Food order is incomplete
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card, cash refund or we will refund you with a store credit.
Please note we do provide courtesy items such as napkins and condiments, when requested for free. If we mistakenly omit a free courtesy item, please let our staff know and we can rectify this for you, however, we cannot provide discounts, refunds, or store credit.
Food dissatisfaction
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food caused by a dislike or objects in the food.
Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted or the food served did not meet our high standards.
We will need the food returned in the original container(s) so we may investigate and deal with the issue. We will
prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card, cash refund or we will refund you with a store credit only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty.
Refunds are not typically provided for food that a guest simply does not like.
Refunds
We will always refund to the same tender as that used for the original purchase. If the order is changed then, for credit and debit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
It is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses the Return & Refund Policy, we, unfortunately, will not be able to conduct future business with the customer.
